If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns or exchanges within 7 days of purchase as long as the physical product is sealed in its original packaging and condition. You can return your product for store credit, a different product, or a refund (less a 10% handling fee) to the original payment method.
Electronic media cannot be returned or refunded.
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- What items can be returned
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- Physical items can be returned
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- What items can be exchanged
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- Physical items can be exchanged
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- What products are “final sale” (i.e., non-returnable, non-exchangeable)
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- Electronic/digital media (ebooks, mp3, videos et al)
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- When things can be returned or exchanged
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- The product/s must be returned to us within 7 days of the purchase date
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- In what condition can items be returned
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- In sealed original packaging, with tags still on and in the original condition
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- What products can be returned for
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- Store credit, a refund less 10% handling fee or a product of equal value
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- How to initiate a return or exchange
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- Send an email to info@ihspublishing.co.za.
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- What items can be returned
Please note the following exceptions to our return and refund policy:
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- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging
- Digital products are final and cannot be returned or exchanged